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Business-to-Government Financial Regulations Intensify Tax Risks

Business-to-Government Financial Regulations Intensify Tax Risks

The fact is that, with Governments increasingly pushing new transparency initiatives, the constant changes to invoicing and tax policies across Latin America are putting companies at financial risk.

Download this whitepaper to find out how to mitigate against this risk through process automation and real-time reporting.

Why Latin American Order-to-Cash Operations Are Ripe for Shared Services

Why Latin American Order-to-Cash Operations Are Ripe for Shared Services

Latin America is an emerging market for BPO & Shared Services; as a result, we expect the Order-to-Cash process to come under greater scrutiny in the immediate future. This article compares global OTC processes with what exists in Latin America today, based on the author's experience of working with these markets.
How Ready are Latin American Shared Services for the 5 Mega Trends Disrupting Service Delivery?

How Ready are Latin American Shared Services for the 5 Mega Trends Disrupting Service Delivery?

SSON's 2015 State of the Shared Services Industry Report is expanded greatly to include a direct focus on the Latin American region. We have extrapolated detailed and actionable trends from our surveys of regional industry professionals, regarding topics such as performance optimization, data analytics, customer service, and more!

Speaker Interview: Lina Palacios - Part 1

Speaker Interview: Lina Palacios - Part 1

Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit, discusses tips and strategies for emerging companies regarding outsourcing, and opening single versus multi-function centers.
Challenges and Solutions in Complex LatAm Markets

Challenges and Solutions in Complex LatAm Markets

Jenn Moline, Director of International Accounting and Finance at Verizon, and speaker at the approaching summit, discusses outsourcing to and from Latin America, the regional differences in workplace culture, and the challenges she meets on the finance and administrative side of the SSC.
Culture Shock: What the Latin American Cultural Landscape means for your Shared Services Center

Culture Shock: What the Latin American Cultural Landscape means for your Shared Services Center

Matthew Noe, Latin America Regional Shared Services Manager at Caterpillar - Panama, and speaker at the approaching summit, cut his location's attrition rates from 25% down to single digits, cut call times from 45 minutes on hold to a few seconds, and achieved the distinction of a Great Place to Work. Find out how he overhauled his center's culture to accomplish these achievements.
2015 State of the Shared Services Industry Report

2015 State of the Shared Services Industry Report

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation,data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450 Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.

Speaker Interview: Lina Palacios - Part 2

Speaker Interview: Lina Palacios - Part 2

We continued our interview with Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit. In Part 2 she goes into common financial stumbling blocks and how to avoid them, standardizing processes across regions, and the key points to consider when organizing an SSC.
Sourcing Superstar Series: SMEs a Growth Opportunity for Tom Dobis, HP Enterprise Services

Sourcing Superstar Series: SMEs a Growth Opportunity for Tom Dobis, HP Enterprise Services

HP Enterprise Services' Tom Dobis talks about global BPO trends, the growing importance of the mid-market and this sector's desire for a "Mercedes experience at Chevy prices" as well as the fast-moving, fast-expanding practice for business analytics.