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SSOW Latino America - Agenda

SSOW Latino America - Agenda

Si usted es una empresa Latinoamericana o una corporación multi-nacional buscando mejorar y evaluar su capacidad de servicios compartidos y establecer su huella de servicio en Latino América, entonces no se puede perder el evento más grande y más confiable de esta industria. 

Descargue la agenda para más información. Alternativamente, contacte a Alysha Malik para recibir una copia via email Tiffany.Ramirez@iqpc.com 

Speaker Interview: Lina Palacios - Part 1

Speaker Interview: Lina Palacios - Part 1

Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit, discusses tips and strategies for emerging companies regarding outsourcing, and opening single versus multi-function centers.
Challenges and Solutions in Complex LatAm Markets

Challenges and Solutions in Complex LatAm Markets

Jenn Moline, Director of International Accounting and Finance at Verizon, and speaker at the approaching summit, discusses outsourcing to and from Latin America, the regional differences in workplace culture, and the challenges she meets on the finance and administrative side of the SSC.
Captivating our Customers through Continuous Improvement

Captivating our Customers through Continuous Improvement

Andrea Mena Sudasassi, Service Delivery Senior Manager at Coca-Cola, describes the company's dashboard evolution path, defect and project management processes, governance and talent development models, and much more in this past presentation.
You've Opened a SS Center ... Now What?

You've Opened a SS Center ... Now What?

Celia Ortiz outlines what an SSC can do for Latin America's changing economy as it faces political uncertainty. Her five points include: 1.) Optimization of processes 2.) Cost reduction 3.) Centralization of processes 4.) Tax planning and 5.) Automization. 
Culture Shock: What the Latin American Cultural Landscape means for your Shared Services Center

Culture Shock: What the Latin American Cultural Landscape means for your Shared Services Center

Matthew Noe, Latin America Regional Shared Services Manager at Caterpillar - Panama, and speaker at the approaching summit, cut his location's attrition rates from 25% down to single digits, cut call times from 45 minutes on hold to a few seconds, and achieved the distinction of a Great Place to Work. Find out how he overhauled his center's culture to accomplish these achievements.
Speaker Interview: Lina Palacios - Part 2

Speaker Interview: Lina Palacios - Part 2

We continued our interview with Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit. In Part 2 she goes into common financial stumbling blocks and how to avoid them, standardizing processes across regions, and the key points to consider when organizing an SSC.
Identify Opportunities for Improvement and Standardization

Identify Opportunities for Improvement and Standardization

Federico Demarin, Regional Human Resources Director, Swarovski Latin America, impresses the importance of the customer in building and developing a SSC. Ask yourself, "Is the Voice of the Customer reaching your HR services strategy?" It needs to be, he says.
Mercadolibre Answers the Question: Why Shared Services in LatAm?

Mercadolibre Answers the Question: Why Shared Services in LatAm?

Mercadolibre's Country Manager in Uruguay Karen Bruck, shares the company's KPIs for the center, its regionally-focused metrics, and the five reasons it decided to land in Uruguay -- 1.) Geographical closeness to HQ 2.) Reliability 3.) Tax Advantages 4.) Talent and 5.) Technology and infrastructure.
Critical Aspects for Deciding by Outsourcing

Critical Aspects for Deciding by Outsourcing

Arnaldo DiPetta, LATAM FSSC Sr. Manager at AVON, and past speaker at our event, discusses challenges in the Latin American market, priorities and best practices in outsourcing, and increasing & outsourcing added value in this informative past presentation. 
Como Definir La Herramienta Tecnologica Para Automatizar Todo El CSC

Como Definir La Herramienta Tecnologica Para Automatizar Todo El CSC

Ana Maria Gomez Sarmiento, Profesional en Finanzas y Relaciones Internacionales Especializacion en Evaluacion y Desarrollo de Proyectos at Grupo Thomas Greg & Sons, and past speaker at our summit, goes into software implementation, process standardization, and escogenica del software in this Spanish-language past presentation.
ALCOA Global Profile

ALCOA Global Profile

Carlos-Antonio Bonazzi, GBS ABS - Global Services & Compliance at ALCOA America Latina & Caribe, and past speaker at our summit, gives a Global Business Services overview, explores ALCOA's Services Portfolio and Management Model, and talks about people, customer, and growth strategies in this thorough past presentation. 
SSOW Brochure (Ungated)

SSOW Brochure (Ungated)

Si usted es una empresa Latinoamericana o una corporación multi-nacional buscando mejorar y evaluar su capacidad de servicios compartidos y establecer su huella de servicio en Latino América, entonces no se puede perder el evento más grande y más confiablede esta industria.