23-25 de Agosto, 2017
The Ritz-Carlton Coconut Grove, Miami, Fl


SSOW Latino America - Agenda

Si usted es una empresa Latinoamericana o una corporación multi-nacional buscando mejorar y evaluar su capacidad de servicios compartidos y establecer su huella de servicio en Latino América, entonces no se puede perder el evento más grande y más confiable de esta industria. 

Descargue la agenda para más información. Alternativamente, contacte a Ted-Michael Gregory para recibir una copia via email Ted.Gregory@iqpc.com.


Why Latin American Order-to-Cash Operations Are Ripe for Shared Services

Latin America is an emerging market for BPO & Shared Services; as a result, we expect the Order-to-Cash process to come under greater scrutiny in the immediate future. This article compares global OTC processes with what exists in Latin America today, based on the author's experience of working with these markets.

Lista de Asistentes

CEOs, VPs Generales Gerentes, Directores, Gerentes Regionales y Analistas se reunirán en este agosto para discutir nuevas perspectivas acerca de servicios compartidos. Tendrá valiosas horas de networking para interactuar con profesionales afines y otras empresas del sector, tales como los representados en esta lista de asistentes.

Formulario de Registro

Acelere su asistencia! Complete el formulario de registro y envíe a enquiryiqpc@iqpc.com.

Sourcing Superstar Series: SMEs a Growth Opportunity for Tom Dobis, HP Enterprise Services

HP Enterprise Services' Tom Dobis talks about global BPO trends, the growing importance of the mid-market and this sector's desire for a "Mercedes experience at Chevy prices" as well as the fast-moving, fast-expanding practice for business analytics.

Solicitud de Aprobación

Presenta esta carta personalizable a tu Jefe la cual detalla las razones por las que debe asistir al 10mo Shared Services & Outsourcing Week Latino America, y estará seguro de recibir permiso para unirse a nosotros.

Paquete de Registro

En este paquete encontrará todo lo que necesita para acelerar su asistencia.

Contenido Exclusivo

How Ready are Latin American Shared Services for the 5 Mega Trends Disrupting Service Delivery?

SSON's 2015 State of the Shared Services Industry Report is expanded greatly to include a direct focus on the Latin American region. We have extrapolated detailed and actionable trends from our surveys of regional industry professionals, regarding topics such as performance optimization, data analytics, customer service, and more!

2015 State of the Shared Services Industry Report

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation,data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450 Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.

Business-to-Government Financial Regulations Intensify Tax Risks

The fact is that, with Governments increasingly pushing new transparency initiatives, the constant changes to invoicing and tax policies across Latin America are putting companies at financial risk.

Download this whitepaper to find out how to mitigate against this risk through process automation and real-time reporting.

Contenido Exclusivo

SSON Video

Echa un vistazo a este video producido por SSON que te abrirá los ojos para así obtener una visión de los pros y contras de la industria de servicios compartidos desde un enfoque mucho más simple y creativo.


Captivating our Customers through Continuous Improvement

Andrea Mena Sudasassi, Service Delivery Senior Manager at Coca-Cola, describes the company's dashboard evolution path, defect and project management processes, governance and talent development models, and much more in this past presentation.

You've Opened a SS Center ... Now What?

Celia Ortiz outlines what an SSC can do for Latin America's changing economy as it faces political uncertainty. Her five points include: 1.) Optimization of processes 2.) Cost reduction 3.) Centralization of processes 4.) Tax planning and 5.) Automization. 

Identify Opportunities for Improvement and Standardization

Federico Demarin, Regional Human Resources Director, Swarovski Latin America, impresses the importance of the customer in building and developing a SSC. Ask yourself, "Is the Voice of the Customer reaching your HR services strategy?" It needs to be, he says.

Mercadolibre Answers the Question: Why Shared Services in LatAm?

Mercadolibre's Country Manager in Uruguay Karen Bruck, shares the company's KPIs for the center, its regionally-focused metrics, and the five reasons it decided to land in Uruguay -- 1.) Geographical closeness to HQ 2.) Reliability 3.) Tax Advantages 4.) Talent and 5.) Technology and infrastructure.

Critical Aspects for Deciding by Outsourcing

Arnaldo DiPetta, LATAM FSSC Sr. Manager at AVON, and past speaker at our event, discusses challenges in the Latin American market, priorities and best practices in outsourcing, and increasing & outsourcing added value in this informative past presentation. 

Como Definir La Herramienta Tecnologica Para Automatizar Todo El CSC

Ana Maria Gomez Sarmiento, Profesional en Finanzas y Relaciones Internacionales Especializacion en Evaluacion y Desarrollo de Proyectos at Grupo Thomas Greg & Sons, and past speaker at our summit, goes into software implementation, process standardization, and escogenica del software in this Spanish-language past presentation.

ALCOA Global Profile

Carlos-Antonio Bonazzi, GBS ABS - Global Services & Compliance at ALCOA America Latina & Caribe, and past speaker at our summit, gives a Global Business Services overview, explores ALCOA's Services Portfolio and Management Model, and talks about people, customer, and growth strategies in this thorough past presentation.